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EXIN ITIL Foundation (V4) Sample Questions (Q479-Q484):

NEW QUESTION # 479
Which process has the following objective "Establish new or changed services into supported environments within the predicted cost, time and resource estimates"?

A. Service level management
B. Service transition planning and support
C. Service strategy
D. Change management

Answer: B

NEW QUESTION # 480
Which practice performs reviews to ensure that services continue to meet the needs of the customers?

A. Change enablement
B. Service desk
C. Monitoring and event management
D. Service level management

Answer: D

Explanation:
To set clear business-based targets for service performance, so that the delivery of a service can be properly assessed, monitored, and managed against these targets.
https://www.bmc.com/blogs/itil-management-practices/

NEW QUESTION # 481
Who owns the specific costs and risks associated with providing a service?

A. The Service Level Manager
B. The Service Provider
C. The Customer
D. The Finance department

Answer: B

NEW QUESTION # 482
Which of the following is NOT an objective of Continual Service Improvement?

A. Improve the cost effectiveness of IT services without sacrificing customer satisfaction
B. Conduct activities to deliver and manage services at agreed levels to business users
C. Review and analyze Service Level Achievement results
D. Identify activities to improve the efficiency of service management processes

Answer: B

NEW QUESTION # 483
Which is a recommendation for applying the guiding principle 'keep it simple and practical?

A. Fast does not mean incomplete
B. If a practice is easier to follow it is more likely to be adopted
C. Sometimes nothing from the current state can be re used
D. Communicate in a way the audience can hear

Answer: B

NEW QUESTION # 484
......

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