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EXIN ITIL Foundation (V4) Sample Questions (Q55-Q60):

NEW QUESTION # 55
Which statement about the 'optimize and automate' guiding principle is CORRECT?

A. Automation frees human resources for more complex activities
B. Activities should be automated before they are optimized
C. Technology eliminates the need for human intervention
D. Automation is best applied to non-standard tasks

Answer: A

NEW QUESTION # 56
Which statement about the known error database (KEDB. isCORRECT?

A. It is a part of the configuration management database (CMD and contains workarounds
B. It is maintained by incident management and contains solutions to be implemented by problem Management
C. It is maintained by the service desk and updated with the details of each new incident
D. It is maintained by problem management and is used by the service desk to help resolve incidents

Answer: D

NEW QUESTION # 57
Which is a recommendation for applying the guiding principle 'keep it simple and practical?

A. Sometimes nothing from the current state can be re used
B. Communicate in a way the audience can hear
C. Fast does not mean incomplete
D. If a practice is easier to follow it is more likely to be adopted

Answer: D

NEW QUESTION # 58
Which of the following BEST describes 'Partners' in the phrase "People, Processes, Products and Partners"?

A. Internal departments
B. The Facilities Management function
C. Customers
D. Suppliers, manufacturers and vendors

Answer: D

NEW QUESTION # 59
Which practice balance management of risk with maximizing throughput?

A. Problem management
B. Incident management
C. Continual improvement
D. Change enablement

Answer: D

Explanation:
The purpose of the change enablement practice is to maximize the number of successful IT changes by ensuring that risks have been properly assessed, authorizing changes to proceed, and managing the change schedule.

NEW QUESTION # 60
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